Privacy Policy

Privacy Policy

Last Updated: October 28, 2026

Thank you for choosing to be part of Purno Technologies Ltd. ("Purno", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at support@purno.com.bd.

This Privacy Policy applies to all information collected through the Quizgiri microsite (https://rb.quizgiri.com.bd/), the Quizgiri web app (https://app.rb.quizgiri.com.bd/) and any related services, features, promotions or events (together, the "App/Services"), as made available to subscribers of Robi Axiata Limited ("Robi"). Please read this policy carefully. If you do not agree with any part of it, please discontinue use of the Services.

Quizgiri is a quiz application where users can join quiz tournaments, score points and win prizes. Quizgiri is operated by Purno Technologies Ltd. and offered to Robi subscribers through Robi's carrier billing.

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us, and some information is collected automatically when you use the Services.

Information you provide to us

We collect personal information that you voluntarily provide when you subscribe, participate in tournaments, contact customer care, or otherwise use the Services. This may include:

• Your Robi mobile number (MSISDN)
• The One-Time Password (OTP) you submit to verify your number
• Your name, profile details or username, if you choose to provide them
• Details needed to deliver prizes and verify winners, such as your name and contact details
• Information you share when you contact us or respond to surveys

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Subscription and billing data

Subscriptions are charged to your Robi mobile balance through Robi's carrier billing. We receive information needed to manage your subscription, such as your selected pack, subscription status, renewal and cancellation dates, and whether a charge was successful or failed. We do not collect or store your debit card, credit card, or mobile banking credentials.

Information collected automatically

When you visit or use the Services, we automatically collect certain technical information. It does not directly reveal your identity but may include:

• Log and usage data: IP address, browser type and settings, pages viewed, features used, quiz and tournament activity, scores, completion times, date and time stamps, and error reports.
• Device data: device type, operating system, language preferences, referring URLs, and network or mobile operator information.
• Approximate location: general location derived from your IP address or network.

This information is mainly used to keep the Services secure and working, and for analytics and reporting. We also use cookies and similar technologies, as described in Section 6.

Information from other sources

We may receive limited information from Robi, such as confirmation of your subscription status, billing results and eligibility to use the service, and from our service providers and analytics partners.

2. How Do We Use Your Information?

In Short: We process your information based on our contract with you, our legitimate business interests, legal obligations and, where required, your consent.

We use the information we collect to:

• Verify your mobile number and create and manage your account and subscription
• Process subscription charges, renewals and cancellations through Robi carrier billing
• Provide access to quizzes and tournaments and record your points, ranks and completion times
• Determine tournament winners, verify eligibility and deliver prizes
• Send you service messages, such as subscription confirmation, renewal and cancellation notices, tournament updates and changes to our terms
• Respond to your questions and provide customer support
• Request feedback and improve the Services, content and user experience
• Detect, prevent and investigate fraud, abuse, cheating, multiple-account misuse and security incidents
• Send you promotional messages and offers about Quizgiri, in line with your preferences and applicable regulations
• Analyze usage trends and measure the effectiveness of our campaigns, using aggregated or anonymized data wherever possible
• Comply with legal and regulatory requirements and respond to lawful requests

3. Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to provide the Services, to comply with the law, to protect rights and safety, or to fulfill business obligations. We do not sell your personal information.

We may share your information in the following situations:

• Robi: We share your mobile number, OTP verification status and subscription and billing information with Robi as needed to verify you, charge your balance and manage your subscription. Robi processes this information under its own privacy policy and terms.
• Service providers: We may share data with vendors and contractors who work on our behalf, such as hosting, cloud, SMS delivery, analytics, customer support, performance monitoring and fraud prevention providers. They may use your information only to perform services for us and are bound to protect it.
• Prize and promotion partners: If you win a prize, we may share your name and contact details with partners who fulfill or announce the prize, as described in the tournament rules.
• Legal and safety reasons: We may disclose information where required by law, court order or government or regulatory request (including the telecom regulator), or where we believe it is necessary to investigate or prevent fraud, illegal activity, violations of our terms, or threats to the safety of any person.
• Business transfers: We may share or transfer information in connection with a merger, sale of assets, financing or acquisition of all or part of our business.
• Aggregated data: We may share aggregated or anonymized data that does not identify you.

Other than as described in this policy, we do not share, sell, rent or trade your personal information with third parties for their own promotional purposes.

We may share information with the following categories of third parties: telecom operators, cloud and hosting providers, data analytics services, SMS and communication tools, payment and billing processors, performance monitoring and testing tools, customer support tools, and marketing and advertising platforms.

4. Is Your Information Transferred Internationally?

We are based in Bangladesh and our servers are located in Bangladesh. We also use cloud service providers, so your information may be stored or processed in other countries. Where this happens, we take reasonable steps and use appropriate safeguards, including contractual protections, to ensure your information remains protected.

5. How Long Do We Keep Your Information?

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, tax, accounting or regulatory requirements). We will not keep your personal information for more than three (3) months after your subscription ends or your account is terminated, except where the law requires otherwise or where we need it to resolve disputes, prevent fraud or complete prize verification.

When we no longer need your information, we will delete or anonymize it. If that is not immediately possible (for example, because it is stored in backups), we will securely store it and isolate it from further use until deletion is possible.

6. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies, local storage and similar technologies to keep you logged in, remember your preferences, secure the Services, understand how the Services are used and improve performance. You can control cookies through your browser settings, but disabling them may stop some parts of the Services from working properly.

7. How Do We Keep Your Information Safe?

We use appropriate technical and organizational security measures to protect your personal information, including access controls and secure data handling. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security. Please protect your device and never share your OTP with anyone.

8. Children's Privacy

The Services are intended for users who are at least eighteen (18) years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at support@purno.com.bd and we will take steps to delete it.

9. What Are Your Privacy Rights?

Subject to applicable law, you may:

• Ask to access the personal information we hold about you
• Ask us to correct inaccurate information or delete your information
• Withdraw your consent at any time, where we rely on consent (this does not affect processing carried out before withdrawal)
• Opt out of promotional messages at any time
• Unsubscribe from the service at any time from the Quizgiri web app or microsite, or by dialing the Robi unsubscribe code

To exercise these rights, contact us at support@purno.com.bd or call customer care. Upon a request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms & Conditions and comply with legal requirements.

Opting out of promotions: You can stop promotional SMS or notifications by following the opt-out instructions in the message or by contacting us. You may still receive service-related messages necessary to manage your subscription.

10. Third-Party Links and Services

The Services may contain links to third-party websites or services. We do not control and are not responsible for their content or privacy practices. We recommend that you review their privacy policies.

11. Do We Make Updates to This Policy?

Yes. We may update this Privacy Policy from time to time. The updated version will carry a new "Last Updated" date and will be effective as soon as it is accessible. If we make material changes, we may notify you by posting a notice or by sending you a message. We encourage you to review this policy regularly.

12. How Can You Contact Us?

If you have questions or comments about this Privacy Policy, you may contact us at:

Purno Technologies Ltd.
Email: support@purno.com.bd
Customer care: +880 9638229911
Sunday – Thursday, 10:00 AM – 7:00 PM